Cancellation & Refund Policy

Last updated: October 24, 2026

1. 1. Try before you pay

   Every new account starts with a 7-day free trial. You choose a plan and add a card or UPI when you start, but nothing is charged during the trial (a small verification amount may be authorised and refunded straight away). You can see Nyrav's audit, plans, drafts and AI-visibility results before you pay anything. We email you the day before the trial ends. If you cancel before the trial ends, you are never charged; otherwise your plan starts and the first monthly payment is taken automatically.

2. 2. Cancelling your plan

   • You can cancel at any time from the Billing page in your Nyrav account, or by emailing billing@nyrav.ai from your account email.
   • If you cancel during the free trial, you are not charged at all and the automatic payment set up with your card or UPI is cancelled.
   • Cancelling stops the next renewal. You keep full access until the end of the period you have already paid for, and you are not charged again.
   • There is no cancellation fee and no lock-in period.
   • After your plan ends, your data stays available to download for 30 days, unless you ask us to delete it sooner.

3. 3. Refunds

   Because you can try Nyrav free before paying, subscription payments are generally non-refundable, and we do not give partial refunds for unused days in a billing period. We refund only when something went wrong on our side:

   • Duplicate charge: you were charged more than once for the same plan and period. We refund the extra charge in full.
   • Charged after cancelling: you cancelled before your renewal date but were still charged. We refund that renewal in full.
   • Service not delivered: you paid but your account was not activated, or Nyrav could not provide its main service for 7 or more days in a row because of a fault on our side. We refund the affected period, in full or in proportion.
   • Where the law requires a refund.

   We do not refund payments taken because a trial or plan was not cancelled in time, a change of mind, or features you did not use. We email you before the trial ends so you can cancel first.

4. 4. How to ask for a refund

   Email billing@nyrav.ai within 30 days of the charge, from your account email, with the date and amount of the payment (and the payment ID from your receipt, if you have it). We reply within 2 business days.

5. 5. When the money reaches you

   • Approved refunds are sent back to the original payment method (card, UPI, net banking or wallet) within 5–7 business days.
   • Your bank or card issuer may take a few extra days to show it in your account.
   • Any GST charged on a refunded payment is refunded with it.
   • If money was taken from your account but the payment failed, it is reversed automatically by the bank or our payment partner, usually within 5–7 business days.

6. 6. Changing plans

   • Upgrades start straight away. You pay only the difference for the rest of the current billing period.
   • Downgrades take effect at the start of your next billing period, with no charge until then.

7. 7. Questions

   For anything about billing, email billing@nyrav.ai or see our contact page. This policy is part of our Terms of Service. Payments are made to JSM GLOBAL BPO SERVICES PVT LTD.

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